The Forrester Wave™: Enterprise CRM Suites, Q3 2008

Air Date: Wednesday, November 05, 2008

Cost: $250

Couldn't Attend This Teleconference?

You can still listen to or watch the teleconference at a time that's convenient for you. We offer the hourlong archived teleconferences in MP3 format (audio only) or in WebEx format (audio with PowerPoint slides). Choose the format that is convenient for you.

Presented By:

William Band
Vice President, Principal Analyst
Forrester Research, Inc.

Who should attend: Business Process & Applications professionals

Description:

CRM applications are business software that enable customer-facing business processes such as lead generation and cross-sell (marketing), opportunity management, forecasting and quoting (sales), customer support and repair (service), collaborative channel management (partner relationship management and eCommerce), customer data analytics, and customer data management.

To assess the state of the CRM market, Forrester evaluated the strengths and weaknesses of the top 14 CRM enterprise suites solutions across 516 criteria and included an evaluation of current offering functionality, technical architecture, usability, and cost.

Learn how to evaluate the vendors and how they stack-up compared with each other.

Agenda

Forrester Wave™ criteria and evaluation methodology
State of the market
How the vendors stack up
Recommendations on vendor selection

Vendors mentioned: 10 CRM vendors, comprising 14 products: Amdocs, Chordiant Software, Consona, Infor, Microsoft, Oracle (E-Business Suite CRM, PeopleSoft CRM, Siebel CRM, and Oracle CRM On Demand products), Pegasystems, RightNow Technologies, salesforce.com, SAP, and sword.ciboodle

Related Research: