The Customer Experience Review, Q3 2009

Air Date: Friday, September 25, 2009

Cost: $250

Couldn't Attend This Teleconference?

You can still listen to or watch the teleconference at a time that's convenient for you. We offer the hourlong archived teleconferences in MP3 format (audio only) or in WebEx format (audio with PowerPoint slides). Choose the format that is convenient for you.

Presented By:

Who should attend: Customer Experience professionals

Description:

This teleconference serves as a guide for Customer Experience professionals seeking an overview of recent Forrester research for their role. Attendees also get a sneak peak at upcoming reports relevant to them. The speakers start by highlighting the most significant data points, findings, and recommendations of the past quarter. Next they take a more in-depth look at the Forrester report "Best And Worst Of Financial Services Brand Building Web Sites, 2009." Finally, they share titles and topics for new research coming out in the second quarter of 2009.

Agenda:

• Highlights of third-quarter research for Customer Experience professionals.
• In-depth look at findings from the Forrester report "Best And Worst Of Financial Services Brand Building Web Sites, 2009"
• Preview of upcoming reports on customer experience

Related Research:

Best And Worst Of Financial Services Brand Building Web Sites, 2009

by Ron Rogowski, July 10, 2009

Five Ways To Turn Business Case Presentations From Boring Into "Wow!"

by Megan Burns, May 1, 2009

Technical requirements:

An Internet connection and a one-time download of the WebEx™ Player are required.