For B2B Market Research Professionals

The State Of Enterprise IT Services: 2009

Business Data Services North America And Europe

by Pascal Matzke, John C. McCarthy, November 6, 2009

As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession in 2001 to 2002, when outsourcing and offshoring benefitted . . .

For CIOs

Reducing The Costs Of IT — Views From Consultancies

by Marc Cecere, October 22, 2009

How do you reduce the costs of IT? To answer this question, Forrester interviewed 21 consultancies that provide cost-reduction services. What did we find? Nearly all consultancies suggested upgrading governance and establishing foundational pieces before . . .

For Vendor Strategy Professionals

Capgemini Consulting Is Moving To Become A Global Transformation Partner For M&A

M&A Services SWOT Analysis: Capgemini Consulting, Q4 2009

by Daniel Krauss, Pascal Matzke, October 21, 2009

Capgemini Consulting, the newly formed global consulting business unit of Capgemini, provides a well-defined portfolio for mergers and acquisitions (M&A) services. This step of globalizing its business is timely, given that strategic decisions in . . .

For Vendor Strategy Professionals

Tata Consultancy Services: Using The Downturn To Reposition Its IT M&A Services

M&A Services SWOT Analysis: Tata Consultancy Services (TCS), Q4 2009

by Daniel Krauss, Pascal Matzke, October 6, 2009

Tata Consultancy Services (TCS) has primarily focused on the mergers and acquisitions (M&A) IT requirements of clients in the financial services industry for many years. Backed by its strong IT system and process knowledge and experience, it has mainly . . .

For Vendor Strategy Professionals

Trends In Innovation Consulting

A Market Snapshot Of Innovation Consulting Services Specialists

by Daniel Krauss, October 6, 2009

Severe pressure induced by the current economic downturn pushes executives toward efforts related to cost reduction and internal restructuring. Nevertheless, innovation remains one of the high priorities on their agenda, which is mainly focused either . . .

For CIOs

Five Steps To Transform An IT Organization

Tips And Techniques From Top Consulting Firms And IT Shops

by Marc Cecere, August 21, 2009

Transforming an IT organization typically requires dramatic changes to processes, structure, governance, and culture. To determine how best to do this, Forrester reviewed the results of several transformation projects and the methodologies of a number . . .

For Vendor Strategy Professionals

Understanding Today's Demand For IT Services

Project Work Is Down But Has Growth Potential; IT Outsourcing Is Just Weak

by Tim Sheedy, Andrew Bartels, August 11, 2009

The IT services market is behaving peculiarly in this tech downturn. While project-based IT consulting and systems integration work is now falling, it: 1) held up remarkably well until Q4 2008; 2) is down less than other categories of IT spending; and . . .

For Vendor Strategy Professionals

Market Momentum: Corporate Strategy Services Market, H1 2009

by Daniel Krauss, August 7, 2009

How will a market that competes primarily on intellectual property (IP) be affected by the economic downturn? Service providers have been undoubtedly deeply affected by the recession in one way or another, and Forrester has therefore analyzed the publicly . . .

For B2B Market Research Professionals

IT Services: Banking And Insurance Services Budget Data  (542 KB PPT)

by Ellen Carney, August 6, 2009

A data chart on IT services banking and insurance budget data.

For B2B Market Research Professionals

IT Services: Banking And Insurance Service Provider Selection And Satisfaction Data  (546 KB PPT)

by Ellen Carney, August 6, 2009

Data chart on IT services banking and insurance service provider selection and satisfaction data.

For Vendor Strategy Professionals

Market Overview: The Recession Dents Green IT's Global Momentum

by Christopher Mines, July 16, 2009

The recession is taking a bite from the growth of enterprise adoption of green IT policies and practices. Forrester's latest enterprise green IT survey reveals slowing adoption of green IT practices like procurement standards and flattening engagements . . .

For Vendor Strategy Professionals

SWOT: The Evolution Of IT Service Providers To Business Technology Competitors

The Business Technology Offerings Of Accenture, Capgemini, Cognizant, And IBM

by Chris Andrews, June 22, 2009

The market for traditional IT services will change dramatically over the next five years as more vendors realize the benefits of aligning their technology solutions with the needs of business customers. Unlike other technology trends that come and go, . . .

For CIOs

Gross Consulting Mistakes In Transforming IT Shops

Know Your Consultants' Limits

by Marc Cecere, June 4, 2009

Transforming an IT organization involves changes to structure, processes, and even culture. Many firms use consultants for these high-risk, highly complex projects. Occasionally, consultants take actions that hurt the projects and their relationships . . .

For Vendor Strategy Professionals

Capgemini's TechnoVision Framework Translates Emerging Technologies Into Business Value

by Chris Andrews, June 4, 2009

At Forrester we see continuing evidence that technology vendors are incorporating the needs of business users into their strategy, offerings, and go-to-market approaches. While many vendors target business customers simply as a way to reach stakeholders . . .

For CIOs

Australian And New Zealand CIO Priorities In 2009

Managing The Balance Between Cost Cutting And Business Priorities

by Tim Sheedy, June 2, 2009

With IT departments really feeling the pinch in 2009, there is considerable pressure on CIOs to make a concerted effort to cut costs while at the same time delivering the essential capabilities that the business requires. From January to March 2009, Forrester . . .

For Vendor Strategy Professionals

Innovating Corporate Strategy Services

by Daniel Krauss, May 29, 2009

Blurring boundaries within the broader consulting services market are leading to heated competition among consulting firms around thought leadership and business model innovation. In this context, strategic management paradigms and models are playing . . .

For Sourcing & Vendor Management Professionals

Industry Knowledge And Company Familiarity Are Key To Selecting SOA Systems Integrators

by Tim Sheedy, May 22, 2009

Many IT projects these days require service-oriented architecture (SOA) skills — however, SOA is one area where internal skills can be very thin on the ground. Therefore, it is often necessary to find a partner with SOA skills to ensure that the project . . .

For B2B Market Research Professionals

Demand Insights: The Global Collaboration Market Is Flat

Universal Business Needs Make Collaboration Tools Important Globally

by TJ Keitt, May 19, 2009

Universal business concerns about keeping employees and partners on the same page and productive in an increasingly stratified business environment have business leaders around the world scrambling for solutions. Recognizing this need, vendors have emerged . . .

For Vendor Strategy Professionals

Accenture Provides Truly Integrated M&A Services, Backed By Strong Industry Expertise

M&A Services SWOT Analysis: Accenture, Q2 2009

by Daniel Krauss, April 27, 2009

Accenture's mergers and acquisitions (M&A) services portfolio represents a core element of its offerings and is provided through a truly integrated and global go-to-market strategy. Thanks to its deep business expertise as well as its strong and trusted . . .

For Vendor Strategy Professionals

IBM Offers A Broad M&A Services Portfolio With Strong Integration Capabilities

M&A Services SWOT Analysis: IBM Global Business Services, Q2 2009

by Daniel Krauss, Pascal Matzke, April 27, 2009

IBM Global Business Services (IBM GBS) provides a broad mergers and acquisitions (M&A) services portfolio, which is also fueled by IBM's ample M&A knowledge and business expertise. The company benefits not only from its strong brand and global . . .

For Vendor Strategy Professionals

Siemens IT Solutions And Services Evolves A Strong IT-Based M&A Services Proposition

M&A Services SWOT Analysis: Siemens IT Solutions And Services, Q2 2009

by Daniel Krauss, Pascal Matzke, April 27, 2009

Siemens IT Solutions and Services (SIS) has made significant efforts to build out its mergers and acquisitions (M&A) services portfolio over the past two years, with a strong focus on the IT requirements of clients during the course of transactions. . . .

For Vendor Strategy Professionals

Deloitte Offers A Strong Globally Integrated Services Portfolio For Complex M&A

M&A Services SWOT Analysis: Deloitte, Q2 2009

by Daniel Krauss, April 27, 2009

Deloitte provides a highly compelling mergers and acquisitions (M&A) services proposition through its broad portfolio and deep business expertise, which are underpinned by a highly consistent and integrated go-to-market strategy. Deloitte primarily . . .

For Vendor Strategy Professionals

Market Overview: Green IT Services

A Bright Outlook For IT Sustainability Consulting

by Christopher Mines, April 24, 2009

IT services companies are responding to client needs by building green IT and corporate sustainability practices. We continue to forecast very healthy growth — 60% CAGR —for this market, peaking at $4.8 billion in worldwide user spending in 2013. Since . . .

For Marketing Leadership Professionals

Understanding The Marketing And IT Relationship

by Suresh Vittal, Jennifer Joseph McGann, March 31, 2009

Forrester surveyed 224 direct marketers to understand how relations with internal and external partners affect technology adoption. Across the board, marketers recognize the need to improve customer information systems and measurement technologies in . . .

For Security & Risk Professionals

The Forrester Wave™: Information Security And IT Risk Consulting, Q1 2009

Deloitte And PricewaterhouseCoopers Lead, With Accenture Close Behind

by Khalid Kark, March 18, 2009

In Forrester's 72-criteria evaluation of information security and IT risk consulting service providers, we found that Deloitte and PricewaterhouseCoopers (PwC) lead the pack because of their superior understanding of business requirements coupled with . . .