For Information & Knowledge Management Professionals

Best Practices: Microsoft Office Enterprise Strategy

by Sheri McLeish, November 13, 2009

Microsoft Office licenses represent a significant ongoing cost for most organizations. Information workers spend hours every day using these applications to get their jobs done. Yet many information and knowledge management (I&KM) professionals face . . .

For Vendor Strategy Professionals

Enterprise Platform Trends, H1 2009: Bye-Bye Vista

by Ellen Daley, November 10, 2009

Forrester's six-month study of 75,453 enterprise users during H1 2009 reveals interesting insights into browser type, operating system, screen resolution, color depth, and Java and Flash adoption. These insights are especially useful for enterprise software . . .

For Information & Knowledge Management Professionals

The State Of Workforce Technology Adoption: US Benchmark 2009

Workforce Technology Adoption By Information Workers

by Ted Schadler, October 7, 2009

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's . . .

For Customer Experience Professionals

How To Survive The Browser Wars

Top Considerations When Designing For Cross-Browser Interoperability

by Harley Manning, September 17, 2009

The browser wars have turned hot! How can companies deliver a high-quality Web experience in a world of proliferating platforms — without breaking the bank? The answer lies in best practices for effective cross-browser design and testing. By embracing . . .

For Information & Knowledge Management Professionals

A Day In The Life Of A US Information Worker

A Snapshot Of US Information Worker Devices, Tools, And Activities

by Ted Schadler, September 9, 2009

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, . . .

For Information & Knowledge Management Professionals

Enterprise Plans For Productivity Tools: Holding Out For Microsoft Office 2010  (419 KB PPT)

by Sheri McLeish, June 3, 2009

Forrester recently conducted a survey of enterprise CIOs and decision-makers to understand their plans for productivity tools. This research highlights some of the key findings from the data

For Consumer Product Strategy Professionals

Mobile Internet: Where Is Your Audience?

Assessing Browser Traffic To Support Good Technology Decisions

by Julie A. Ask, May 6, 2009

Mobile traffic pales in comparison with online traffic, but it is sizeable enough not to be ignored. Handset fragmentation both in the US and globally has stymied the delivery of excellent user experiences to date, resulting in less than 5% of US cell . . .

For Information & Knowledge Management Professionals

The Battle For The Browser In A Web-Based World

New Productivity Features And Multibrowser Use Benefit Information Workers

by Sheri McLeish, April 28, 2009

Microsoft's Internet Explorer still dominates the desktop browser market, but that popularity now faces new threats. Mozilla's Firefox continues to steadily creep up in enterprise adoption, Google has jumped in the game with Chrome, and Apple — no slouch . . .

For Vendor Strategy Professionals

Enterprise Platform Trends, H2 2008: Chrome Arrives And Vista Departs

by Thomas Mendel, Ph.D., March 16, 2009

Forrester's month-on-month study of 51,913 enterprise users in H2 2008 reveals interesting insights into browser type, operating system, screen resolution, color depth, and Java and Flash adoption. These insights are especially useful for enterprise software . . .

For Information & Knowledge Management Professionals

The ROI Of Telepresence

A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence

by Claire Schooley, February 25, 2009

Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of 47% or more. Travel reduction provides for the major . . .

For Information & Knowledge Management Professionals

The ROI Of Correspondence Management

A Total Economic Impact™ Analysis Shows Return Possible Within A Year

by Sheri McLeish, February 13, 2009

Companies spend millions of dollars managing customer correspondences. Automation through technologies such as enterprise content management (ECM) enables businesses to churn out countless paper and electronic mailings, which are often never read. Along . . .

For Information & Knowledge Management Professionals

Vendor Snapshot: Boardwalktech Applies Collaboration And Controls To Spreadsheets

by Sheri McLeish, February 12, 2009

As collaboration and enterprise 2.0 vendors promote the latest must-have innovations to improve information worker productivity, Silicon Valley startup Boardwalktech turned its focus to something a little more commonplace: spreadsheets. Boardwalktech's . . .

For Business Process & Applications Professionals

Vendor Snapshot: Lombardi Blueprint Bridges Gap Between Process Discovery And Execution

by Clay Richardson, February 6, 2009

Austin-based Lombardi Software's latest offering, Blueprint, positions the vendor to extend its leadership in human-centric business process management (BPM) and takes direct aim at Microsoft Word, PowerPoint, and Visio as the tools of choice for process . . .

For Information & Knowledge Management Professionals

Breaking Up Is Hard To Do: The Microsoft Word Love Story

by Sheri McLeish, December 22, 2008

Writing still comprises the bulk of business communications. With this year's silver anniversary of Microsoft Word, most companies' relationship with the tool is like a comfortable marriage of best friends. Losing this companion wouldn't feel right. So . . .

For Business Process & Applications Professionals

Controls To Mitigate Spreadsheet Risk

by Scott Tiazkun, December 22, 2008

Financial business processes run on spreadsheets. The widespread usage of spreadsheets should cause concern for all enterprises. The ability to discover, assess, and control spreadsheets, however, greatly mitigates their risk and drives enterprises to . . .

For Information & Knowledge Management Professionals

So, Thinking Of Alternatives To Microsoft Office?

Direct Answers To Frequently Asked Questions

by Kyle McNabb, November 11, 2008

Enterprises today have something not seen for at least the past decade: unprecedented choice in desktop productivity tools. Google, IBM, open source, and numerous enterprise Web 2.0 vendors offer alternatives to desktop productivity's gorilla: Microsoft . . .

For Information & Knowledge Management Professionals

Topic Overview: Must-Read I&KM Research For An Economic Downturn

by Matthew Brown, Connie Moore, Rob Karel, October 29, 2008

Financial bailouts, downward consumer spending, and roller-coaster stock markets are starting to put pressure on information and knowledge management (I&KM) professionals. Will industry consolidation mean gut-wrenching systems consolidation? How will . . .

For Vendor Strategy Professionals

Hot Companies To Watch: Q3 Update

Profiles of Emerging Companies And Technology Trends That Tech Vendors Should Consider When Planning Strategy

by Chris Andrews, September 10, 2008

In this series, we highlight interesting new vendors and important technology trends. At Forrester, we've seen a strong interest in emerging technologies among our technology strategist clients as vendors seek to stay innovative and identify the "next . . .

For Vendor Strategy Professionals

Enterprise Trends: Vista Is Rejected; Mozilla And Apple Make Small Gains

Enterprise Desktop And Browser Study, H2 2008

by Thomas Mendel, Ph.D., July 23, 2008

Forrester's month-on-month study of more than 50,000 enterprise users throughout H1 2008 reveals interesting insights into browser type, operating system, screen resolution, color depth, and Java and Flash adoption — and should prove especially useful . . .

For Vendor Strategy Professionals

Hot Companies To Watch In 2008: Q2 Update

Profiles Of Emerging Companies And Technology Trends That Tech Vendors Should Consider When Planning Strategy

by Chris Andrews, June 19, 2008

The wide-ranging popularity of our first "Hot Companies To Watch" document, published in April 2008, highlighted a few important facts about technology strategists. First, it reflects the high level of interest technology professionals have in understanding . . .

For Consumer Market Research Professionals

Technographics® Survey Highlights: North American Technographics® Consumer Software And Home Office Online Survey, Q1 20  (341 KB PPT)

by Jacqueline Anderson, May 1, 2008

This highlight deck summarizes the key findings from Forrester¿s North American Technographics® Consumer Software And Home Office Online Survey, Q1 2008. This deck covers what software products consumers use and what technology home-based business . . .

For Information & Knowledge Management Professionals

Topic Overview: Microsoft Office SharePoint Server 2007

by Kyle McNabb, Rob Koplowitz, April 24, 2008

Forrester's Microsoft Office SharePoint Server (MOSS) 2007 research helps information and knowledge management (I&KM) professionals get to grips with the sometimes viral adoption of Microsoft's collaboration, enterprise content management (ECM), search, . . .

For Information & Knowledge Management Professionals

Technology Populism Blurs The Work/Life Boundary  (382 KB PPT)

by Kyle McNabb, Matthew Brown, April 8, 2008

The lines between home life and work life are blurring as enterprise software is making its way home and personal software is making its way into the enterprise.

For Information & Knowledge Management Professionals

Microsoft Office: The Current And - Very Likely - Future King Of Desktop Productivity  (359 KB PPT)

by Kyle McNabb, April 2, 2008

This data chart uses data from the March 2008 North American And Western European Enterprise Microsoft Office 2007 Adoption Online Survey to examine trends in adoption of Microsoft Office 2007 desktop applications.

For Information & Knowledge Management Professionals

Microsoft Office SharePoint Server (MOSS) 2007 Adoption In A Word: Pervasive  (362 KB PPT)

by April 2, 2008

This data chart uses data from the March 2008 North American And Western European Enterprise Microsoft Office 2007 Adoption Online Survey to examine trends in adoption of Microsoft Office 2007 desktop applications.