For Vendor Strategy Professionals

What Vendor Strategists Need To Know About Lean — The Hot Topic For CIOs Right Now

by Thomas Mendel, Ph.D., Alexander Peters, Ph.D., October 29, 2009

As smart executives delve into the core of Lean Thinking, the role of technology in Lean-based performance improvements becomes abundantly clear. Senior executives expect their chief information officers (CIOs) to drive improvements in the effectiveness . . .

For eBusiness & Channel Strategy Professionals

Targeting The European Cross-Border Buyer

Online Cross-Border Buyers Are Affluent, High-Spending Online Buyers And Are Looking For The Perfect Product

by Patti Freeman Evans, Lauriane Camus, September 15, 2009

Nearly one-third of European online buyers have made Web purchases outside of their home country. Online cross-border buyers are desirable consumers because they show high online buying tenure, have high levels of disposable income, and outspend other . . .

For eBusiness & Channel Strategy Professionals

Tactics To Attract Recession-Weary Online Buyers Around The Globe

by Zia Daniell Wigder, September 4, 2009

Despite early signs of a global recovery, online shoppers in all regions of the world continue to be cautious in making purchase decisions. Consumers today are visiting a variety of sites before making a decision and consulting multiple sources for information. . . .

For Enterprise Architecture Professionals

Case Study: DHL Express Uses Business Architecture To Design A New Service Offering

by Gene Leganza, July 21, 2009

Enterprise architecture (EA) programs are becoming more business focused and helping IT deliver greater value to business. Business-focused EA teams are developing the "next practices" for interacting with the business, collecting and analyzing data, . . .

For Consumer Market Research Professionals

Technographics® Survey Highlights: North American Technographics Post-Holiday Retail Online Survey, Q1 2009 (US)  (346 KB PPT)

by Ina Mitskaviets, April 1, 2009

This highlight deck summarizes the key findings from Forrester’s North American Technographics Post-Holiday Retail Online Survey, Q1 2008 (US).

For eBusiness & Channel Strategy Professionals

Alternative Delivery Options: Benefiting Both Buyers And Retailers

by Patti Freeman Evans, February 18, 2009

In-store pickup, shipment to store, and parcel pickup points all offer an alternative to home delivery of eCommerce orders in Europe. For retailers, alternative deliveries can create an opportunity for incremental sales, while also allowing them to develop . . .

For Consumer Market Research Professionals

Technographics® Survey Highlight: North American Technographics Retail Online Survey, Q3 2008  (348 KB PPT)

by Jacqueline Anderson, January 23, 2009

This highlight deck summarizes the key findings from Forrester¿s North American Technographics Retail Online Survey, Q3 2008.

For CIOs

The Rise Of The Green Enterprise: A Primer For IT Leadership's Involvement

IT Leadership Should Position IT As An Enabler Of The Green Enterprise

by Doug Washburn, January 23, 2009

Information technology can be a critical enabler to what Forrester calls the "green enterprise" — an organization that actively reduces the environmental impact across its value chain activities to mitigate risk, reduce costs, and increase revenues to . . .

For Consumer Market Research Professionals

Technographics® Survey Highlights: North American Technographics Pre-Holiday Retail Online Survey, Q4 2008  (324 KB PPT)

by Jacqueline Anderson, December 12, 2008

This highlight deck summarizes the key findings from Forrester¿s North American Technographics Pre-Holiday Retail Online Survey, Q4 2008. This deck covers holiday shopping intentions for the upcoming 2008 holiday season.

For eBusiness & Channel Strategy Professionals

Free Shipping Offers

Driving Increased Order Values and Cross-Category Shopping in Difficult Economic Times

by Galina Naydenova, November 11, 2008

With buyers worried about the economy and looking to spend less, free shipping offers could become increasingly attractive.

For Business Process & Applications Professionals

Modern Global Trade In Tough Economic Times Requires Next-Generation Software Solutions

by Patrick M. Connaughton, November 6, 2008

In tough economic times, global procurement leaders and trade compliance managers are once again under the spotlight to reduce supply chain costs. The challenge? Most companies are already running an ultra-lean business as a result of years of automation . . .

For B2B Market Research Professionals

Mobile Application Evaluations And Pilots By Industry  (233 KB PPT)

by Ellen Daley, July 9, 2008

An industry comparison of eight types of mobile applications currently being evaluated or piloted by firms. See what's hot and what's not, and which industries may be poised to take the lead in adoption for wireless email and BlackBerry, personalized . . .

For Business Process & Applications Professionals

Forrester TechRadar™: The Extended Supply Chain Application Ecosystem, Q2 2008

Wireless Fleets Forge Ahead; Global Trade Management Goes Mainstream

by Patrick M. Connaughton, April 15, 2008

Skyrocketing oil prices, pressure from low-cost competitors and ever-changing, complicated global trade regulations are enough to make even veteran supply leaders want to hide their heads in the sand. Add to that mix an aging and expensive-to-maintain . . .

For B2B Market Research Professionals

The Global Mobile Application Landscape

by Michele Pelino, TJ Keitt, April 7, 2008

Mobile line-of-business applications — such as field service and healthcare apps — are the next wave of mobile applications. While deployment of these apps is further along in North America and Europe, Asia Pacific interest is growing. Asia Pacific firms . . .

For eBusiness & Channel Strategy Professionals

Shipping Issues Continue To Plague Online Retailers

2007 Holiday Data Reveals Consumers' Discontent With Delivery Costs

by Sucharita Mulpuru, Peter Hult, March 14, 2008

More US Web buyers experienced problems or complications while shopping online in the 2007 holiday season than in 2006. Nearly one in two online shoppers had difficulties. Chief among the site disturbances was dissatisfaction with higher-than-anticipated . . .

For Consumer Market Research Professionals

Technographics® Survey Highlights: North American Technographics® Post-Holiday Retail Online Survey, Q1 2008  (258 KB PPT)

by Jacqueline Anderson, March 13, 2008

This highlight deck summarizes the key findings from Forrester¿s North American Technographics® Post-Holiday Retail Online Survey, Q1 2008. This deck covers 2007 holiday shopping offline and online, online purchasing complications, and online shopping . . .

For Consumer Market Research Professionals

North American Technographics Post-Holiday Retail Online Survey, Q1 2008

North American Consumer Technographics Technographics Survey, January 29, 2008

For eBusiness & Channel Strategy Professionals

Online Retail Site Experience

Driving Satisfaction and Sales Through Earlier Shipping Messaging in Purchase Process

by Patti Freeman Evans, July 2, 2007

Shipping represents a critical component of the online shopping experience, and is not simply a post-purchase afterthought—unlike its relative unimportance in-store.

The State Of Manufacturer And Retailer Collaboration 2006

A Shared Strategy Study Conducted With Consumer Goods Technology And RIS News

by Nikki Baird, December 19, 2006

Increasingly, manufacturers and retailers must compete in a dynamic collaborative environment in which today's collaborator is tomorrow's competitor. To benchmark the state of industry collaboration, Forrester partnered with Consumer Goods Technology . . .

For Business Process & Applications Professionals

Taking Control Of Your Aftermarket Supply Chain

Best Practices To Build A Foundation For Reverse Logistics Success

by Patrick M. Connaughton, November 8, 2006

It's no secret that customer loyalty often hinges on the quality of the after-sales experience. Improving this experience has been challenging for many companies, given the level of coordination required between customer contact centers, field-service . . .

For Business Process & Applications Professionals

How To Build The Foundation For Profitable Global Trade

Ensuring Companies' Long-Term Success In International Expansion

by Noha Tohamy, Patrick M. Connaughton, September 1, 2006

As globalization becomes a reality for any manufacturer or retailer looking to expand internationally, firms struggle to quantify the costs associated with a highly distributed global supply network. Costs can range from direct setup and ongoing management . . .

Logistics Firm Corrals App Maintenance Costs

A Center Of Excellence And New Processes And Tools Pave The Way

by Phil Murphy, May 23, 2006

Recently, we conducted interviews with IT staff at a global logistics firm to learn about their efforts to control IT spending and rationalize application management. Like many large organizations with a large portfolio of applications, the support costs . . .

The State Of Manufacturer And Retailer Collaboration

A Shared Strategy Study With Consumer Goods Technology And RIS News

by Christine Spivey Overby, November 21, 2005

New technologies are allowing consumer products (CP) manufacturers and retailers to work together more extensively. To benchmark the state of industry collaboration, Forrester partnered with Consumer Goods Technology and RIS News. The resulting data and . . .

RFID Traction In Logistics: Slow But Certain

by Noha Tohamy, October 31, 2005

Recently, Forrester participated in an eyefortransport event that focused on the unique challenges and opportunities that RFID presents to logistics providers. While there was still some talk around services that cater to retailer mandate compliance, . . .

For Business Process & Applications Professionals

Oracle Adds G-Log To Its Expanding Apps Family

Oracle Plans To Fuse G-Log To Its Ever-Growing Apps Offerings

by Noha Tohamy, September 23, 2005

On the heels of the Seibel acquisition, and following an active year that included acquiring PeopleSoft, ProfitLogic, and Retek, Oracle announced its intent to acquire the transportation best-of-breed vendor. Forrester's take? A logical move for both . . .