For eBusiness & Channel Strategy Professionals

Case Study: Hunter Douglas Europe Grows Via Distributed Content Management Platform

ChannelNet Solution Improves Network Of Web Sites For Local Dealers

by Chad Mitchell, November 16, 2009

Hunter Douglas, a leading manufacturer of window coverings and architectural products, distributes its products through thousands of local dealers. Hunter Douglas saw an expanding online consumer retail market in Europe and wanted to use eBusiness to . . .

For Information & Knowledge Management Professionals

Imaging Investments Keep Coming In Slow March Across The Digital Divide  (616 KB PPT)

by Sheri McLeish, November 16, 2009

This data chart includes new digital imaging data.

For Information & Knowledge Management Professionals

The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

Traditional Players Continue To Lead, While Microsoft Makes Inroads

by Stephen Powers, Brian W. Hill, Craig Le Clair, November 12, 2009

In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a continued focus on end-to-end ECM needs. Strong Performer . . .

For Information & Knowledge Management Professionals

The State Of Workforce Technology Adoption: US Benchmark 2009

Workforce Technology Adoption By Information Workers

by Ted Schadler, October 7, 2009

This is a graphical analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009. This analysis is based on an online survey of 2,001 US information workers (iWorkers) at organizations with 100 or more employees. It is Forrester's . . .

For Vendor Strategy Professionals

Xerox's Acquisition Of ACS Underscores A Converging Market

The Company Makes A Bold Services Play

by Chris Andrews, Pascal Matzke, October 6, 2009

On September 28, 2009, Xerox announced that it was purchasing the business process outsourcing (BPO) company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Coming just after Dell's acquisition of Perot Systems, this . . .

For Business Process & Applications Professionals

Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition

Xerox's Acquisition Underscores BPO, ITO, And DPS Convergence

by Craig Le Clair, October 5, 2009

On September 28, 2009, Xerox announced the purchase of business process outsourcing company Affiliated Computer Services (ACS), in a deal valued at approximately $6.4 billion. Xerox's acquisition sends a clear signal about the strategic direction of the . . .

For Information & Knowledge Management Professionals

The Web Content Management Maturity Model

Benchmark Your Content Management, Delivery, And Experience Capabilities

by Stephen Powers, September 30, 2009

Few enterprises map out long-term strategies for the feature sets and application integration points that Web content management (WCM) offers. While organizations have mastered content management basics like static publishing, more advanced content delivery . . .

For Information & Knowledge Management Professionals

The ROI Of Imaging

A Total Economic Impact™ Analysis Reinforces The High Value Of Going Digital

by Sheri McLeish, September 29, 2009

E-forms and Web-based self-service continue to grow, but many organizations still rely heavily on paper to manage information. Paper-intensive industries like education, healthcare, government, insurance, and banking benefit from imaging solutions by . . .

For Business Process & Applications Professionals

Best Practices: Mastering Output Options For Customer Communications

Simple Ways To Cut Costs And Improve Customer Experiences Are Hard To Achieve

by Craig Le Clair, Sheri McLeish, September 29, 2009

A new generation of document output for customer communications management (DoCCM) technology promises to reduce costs, improve the customer experience, and expand output beyond the print channel. Yet best practices must also evolve to achieve these promises. . . .

For Information & Knowledge Management Professionals

Case Study: ABN AMRO Cuts Costs, Improves Data Quality In Document Output And Core Apps

by Sheri McLeish, September 29, 2009

Today's customer communications demand seamless coordination between print and online channels. For regulated industries like financial services and insurance, documents require exacting standards to meet regulations that may vary and frequently change. . . .

For Customer Intelligence Professionals

Adobe's Acquisition Of Omniture Rocks Online Marketing

by Suresh Vittal, John Lovett, September 24, 2009

On September 15, 2009, Adobe announced that it would acquire Omniture for $1.8 billion. Adobe's CEO, Shantanu Narayen, promised that the combined entity would help marketers "realize the full value of their digital assets." Forrester believes that while . . .

For Business Process & Applications Professionals

Transparency Is The Next Step In Compliance . . . Bring On Enterprise Content Management

Compliance Processes Remain Untamed And Short On Insight

by Craig Le Clair, Chris McClean, August 28, 2009

Milestones in regulation such as the USA PATRIOT Act, Sarbanes-Oxley (SOX) Act, and amendments to the Federal Rules of Civil Procedure (FRCP) helped drive substantial enterprise content management (ECM) enhancements for better document management and . . .

For Information & Knowledge Management Professionals

Case Study: Heavy Lifting Upfront Gives FICO Strong Score In Translation

DITA, Content Management Cuts Localization Costs, Eases Globalization

by Sheri McLeish, August 27, 2009

Globalization and the desire to serve new markets require the translation of a businesses' content. From marketing materials to product information, translation traditionally takes place downstream in the authoring process. For technical publications, . . .

For Business Process & Applications Professionals

Untamed Business Processes: When Even The Best Of Intentions Go Awry

by Craig Le Clair, August 21, 2009

A business process — at its highest level — is any activity that helps an enterprise achieve its goals. Packaged and industry-specific applications form the transactional backbone for most critical business processes in enterprises and small and medium-size . . .

For Information & Knowledge Management Professionals

Five Additional Options To Consider For Web Content Management

by Stephen Powers, Tim Walters, Ph.D., August 18, 2009

The Web content management (WCM) market remains fragmented, with a wide range of products that manage anything from simple static Web pages to complex sites designed to maximize customer engagement. Forrester's recent report, "The Forrester Wave™: . . .

For Business Process & Applications Professionals

Refresh Your Information Management Strategy To Deliver Business Results

by Rob Karel, James G. Kobielus, August 11, 2009

Many enterprises lack a framework to ensure business alignment with their information management (IM) strategies. Yet sound strategy is critical for prioritizing IM investments. Business issues driving the urgency for a revitalized strategy include: 1) . . .

For Information & Knowledge Management Professionals

The Four Decision Factors For Open Source Enterprise Content Management

by Stephen Powers, August 5, 2009

Open source enterprise content management (ECM) initiatives are common in small and medium-sized businesses (SMBs) or in department-level projects. Yet information and knowledge management (I&KM) professionals in major enterprises have started to . . .

For CIOs

Enterprise Software Budgets And Initiatives

Consolidation, Modernization, And Collaboration Are Top Software Priorities

by Sharyn Leaver, July 10, 2009

Budgeting and planning season is right around the corner, and an armful of new and unproven technologies and software initiatives promise to change the way IT conducts its business. IT organizations are wondering what to consider and what to let pass . . .

For Information & Knowledge Management Professionals

How SaaS-Able Are Content, Collaboration, And Data Software Categories?

Only Some Categories Possess The Innate Characteristics Suited To SaaS Delivery

by Craig Le Clair, Ted Schadler, July 8, 2009

Many enterprises are considering information and knowledge management (I&KM) software-as-a-service (SaaS) solutions as alternatives to on-premise software installations and perpetual-license models. In response, I&KM vendors — old and new — have . . .

For Information & Knowledge Management Professionals

Oracle WebCenter Jumps Into The Information Workplace Fray

Oracle Will Leverage Its Applications Position To Become A Player

by Rob Koplowitz, Matthew Brown, July 7, 2009

For organizations with strong strategic ties to Oracle for business applications, content, and business intelligence, the Oracle WebCenter product suite has emerged as a contender in an Information Workplace market previously dominated by IBM and Microsoft. . . .

For Information & Knowledge Management Professionals

The Forrester Wave™: Document Output For Customer Communications Management, Q2 2009

No Overall Market Leader Emerges As Vendors Build Out DOCCM Capabilities

by Craig Le Clair, Sheri McLeish, June 25, 2009

In Forrester's 95-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found no overall Leader across all segments; however, numerous Strong Performers and Contenders bring their own strengths to the structured, . . .

For Information & Knowledge Management Professionals

Machine Translation Transforms Global Business

by Tim Walters, Ph.D., June 23, 2009

Information and knowledge management (I&KM) professionals have long struggled with the sheer volume of content on enterprise Web sites. Globalization adds the need to address the linguistic diversity of Web content and audiences. Due to the expense . . .

For Information & Knowledge Management Professionals

Microsoft Leads A Fragmented, Growing Content Management Market  (524 KB PPT)

by Brian W. Hill, June 22, 2009

This data chart, based on data from Forrester's Enterprise And SMB Software Survey, North America And Europe, Q4 2008, highlights predicted trends in expansion and vendor selection in the content management market for 2009.

For B2B Market Research Professionals

Demand Insights: The SMB Software Market

Where Small And Medium-Size Businesses Are Investing

by Tim Harmon, June 15, 2009

Small and medium-size businesses' (SMBs') software priorities, investment levels, vendor relationships, buying processes, and use of IT differ significantly from large enterprises'. Technology marketers must hone their product portfolios and go-to-market . . .

For Infrastructure & Operations Professionals

TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009

Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments

by Doug Washburn, June 12, 2009

Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are financially motivated, exposing opportunities for cost . . .