Research Coverage

Marketing & Advertising, Cross-Channel Design Strategies, Expert Reviews, Customer Experience Management, Travel, Consumer Online Activities , Email Marketing & RSS, Enterprise Collaboration, Consumers By Geography, Financial Services, Consumer Media & Entertainment, Marketing Service Providers, Usability Testing, Financial Services Web Site Rankings, Email Customer Service, eBusiness/eCommerce, Design & Usability Processes, Customer Experience, Brand & Product Web Sites, Advertising Agencies, Financial Services Customer Experience, Consumer Technology Adoption, ROI Of Customer Experience, The Mobile Channel, Phone Self-Service, Automotive Customer Experience, Media Customer Experience, Interactive Marketing, Consumer Portals & Search, Media & Entertainment, Consumer Mobile Activities , Consumers in Asia-Pacific, Social Marketing, Information & Knowledge Management, Web Site Design, Personas, Enterprise Web 2.0, Web Design Agencies, Social Computing & Web 2.0, Travel Customer Experience, Best Of the Web, Consumer Travel, Consumer Mobile Devices, Channel Design Strategies, Scenario Design, Automotive

Research Focus

Previous Work Experience

Education

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Planned Research

Social Computing In Japan December 2008
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Recent Media Citations
NBOnline (Japan), "Thirteen Obstacles To Persona Success, "September 30, 2008
Web Tantosha Forum (Japan), "Usability On Japan's Social Network," August 20, 2008
Economic Times (India), "Infotech Firms Eye Indian Market As US Loses Sheen," June 23, 2008
Economic Times (India), "Tech Vendors Delight; Indian IT Market's On A High," June 14, 2008
Web Tantosha Know-how (Japan), "The Worst 10 Flaws Of Web Site Usability, Persona," June 1, 2008