Executive Summary (This is a document excerpt)

The volume of emails, video, documents, Web sites, collaborative workspaces, scanned images, corporate records, blogs, statements, and other types of content continues to explode. Enterprises don't just need to manage content to reduce risk, they must manage it to improve business processes, transform stale customer experiences, and enrich employee collaboration. Yet many information and knowledge management (I&KM) professionals believe they'll have an easier time herding cats than finding the right mix of enterprise content management (ECM) technologies to manage this explosion — it's tough. To simplify planning, Forrester analyzed ECM technologies by evaluating maturity and business value. Content services and enterprise rights management stand ready to displace legacy ECM investments, while the granddaddy of ECM — imaging — continues to deliver strong business value.

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