December 11, 2006

The State Of The European Corporate PC 2006

PC Supplier Preferences And How Customers Rate Their Primary Laptop Supplier

by Benjamin Gray, Simon Yates

with Rachel Batiancila

Executive Summary (This is a document excerpt)

Forrester's May 2006 Business Technographics® North American And European Enterprise Infrastructure And Data Center Survey of 227 PC decision-makers at European enterprises (companies with 1,000 or more employees) revealed that Hewlett-Packard (HP) and Dell are the market co-leaders for supplying desktops and Dell is the clear market leader for supplying laptops. Fifty-four percent of deployed enterprise PCs now run Windows XP SP2, and Windows Vista plans are starting to take shape with one-quarter of firms planning to start their deployment in the first year following its release. As more enterprises mobilize over the next two years, laptops will experience the largest adoption growth across all types of PCs. We also asked customers to rate their level of satisfaction with their primary laptop supplier on pricing, innovation, product quality, product/services support, and the overall business relationship. Of the big three (Dell, HP, and Lenovo), Lenovo swept the competition on pricing, innovation, and product quality — but the gaps are smaller than you might think.

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