Executive Summary (This is a document excerpt)

Forrester interviewed 15 user companies with experience in business process management suite (BPMS) implementations, and we uncovered vital best practices for any organization embarking on a BPM initiative. Our advice falls into three major categories: upfront planning, team structure, and technology best practices. Overall, a pragmatic approach that avoids lengthy modeling exercises and segments projects into small, quick wins is best. Next practices involve broadening the scope of BPM to drive business transformation initiatives and support the Information Workplace. This document includes a tool for measuring your organization's performance against our best practices.

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