Executive Summary (This is a document excerpt)

There are a number of customer relationship management (CRM) professional services providers (PSPs) that have a primary focus on serving clients headquartered in the North America. These firms include multiservice providers with a special expertise in CRM and firms that have a primary focus on solving the customer-facing problems of clients in particular industries. When considering firms, it is important to understand the unique differences among those in this category, including: Celerant, C3i, Headstrong, Inforte, Sapient, and Skura. The CRM services and industry knowledge they offer may be deep, but they are not as broad as the larger, global CRM professional services providers. North American CRM PSPs are good choices for clients seeking unique abilities that match specific needs.

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