Forrester: - Making Leaders Successful Every Day

Analyst's Photo	Name and Title	Contact information
	Christine Ferrusi Ross Vice President, Research Director

Research Coverage

Business Process Outsourcing, IT Consulting, Outsourcing, IT Services, Systems Integration, Application Outsourcing, Systems Integrators

Research Focus

Based in Cambridge, Mass., Christine serves Sourcing & Vendor Management professionals and leads a team that delivers research and consulting to help these professionals. Her primary responsibilities include helping set the research agenda to best serve sourcing clients. She works with clients to help them set their sourcing strategies, create and execute RFPs, and develop vendor management approaches to get the most value from their service providers and product vendors. As an analyst, Christine is currently working on vendor management approaches and tools.

Previously, Christine was Forrester's lead analyst on consulting and systems integration. She is an expert on the IT services industry. In her nine years at Forrester, she has written on multiple aspects of the consulting industry as well as on outsourcing, offshore, and BPO.

Previous Work Experience

Christine joined Forrester from AnswerThink Consulting Group, where she helped build methodologies and tools used by the consultants in engagement delivery. Prior to AnswerThink, Christine was an analyst at Dataquest, following the consulting and systems integration market. She began her career in public relations at Brodeur Porter Novelli.

Christine has been seen on CNBC and quoted in The Wall Street Journal, USA Today, InformationWeek, CIO Magazine, and Computerworld. She is a popular speaker, having presented to public forums and major companies.

Education

Christine has a B.A. in international relations and a B.S. in mass communications from Boston University.

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